Returns & Cancellations

Contact us within 14 days of delivery and dispatch items back within 30 days.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You will also need the receipt or proof of purchase.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To return an item, you can contact us at

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong thing so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on custom or personalised orders, items on sale, gift cards, made-to-order, limited editions, one-of-a-kind, items bought in pre-order, Choose Your Price pieces, and, for hygienic reasons, earrings are also not accepted for returns.

Please get in touch if you have questions or concerns about a specific item. 

Exchanges & Cancellations

We don't accept exchanges or cancellations. But please contact us if you have any problems with your order.

My order was sent back to Pinah

If your order has been returned to us by the postal service due to an incorrect address or a re-delivery or collection wasn't arranged, we will contact you to re-send your order once it arrives back with us.

We will require the postage cost to send your order again and will email you the payment link. Prices from £20.

Please note we do not refund orders that are sent back to us, and we will do our best to get your order to you.


We will notify you once we've received and inspected your return and let you know if the refund was approved or not. 

If approved, you'll be automatically refunded on your original payment method. However, please remember that it can take some time for your bank or credit card company to process and post the refund.


If you have any questions, contact us at