All jewellery is made by Joana, creator of Pinah. You can find out more about her here.

From start to finish, all 'experiments' are handmade by her through a fluid, intuitive and offbeat approach to making jewellery.

This way of working and experimenting became the signature of Pinah jewellery, with no two pieces ever being the same, making each and every creation truly unique.

This means that we will start making your jewellery after your order has been confirmed. Most of our made to order jewellery takes between 3-5 working days to make unless otherwise specified.

Working this way helps reduce waste and keep things local.

Any available now jewellery will be stated as so on the product page, and it will be shipped on the next working day after your order is confirmed.

Jesmonite is a non-toxic, water based resin. The final product is very lightweight and its texture resembles concrete.

It is a non-toxic modelling clay that is hardened in the oven at a low temperature. The final product has a smooth texture and it is lightweight.

We ship worldwide.

Currently, we use Royal Mail to deliver all our orders.

Orders are prepared from Monday to Friday, excluding bank holidays.

Available Now: Any available now jewellery will be stated as so on the product page, and it will be shipped on the next working day after your order is confirmed.

Made to Order: Usually, we will start crafting your jewellery on the next working day after your order is confirmed, and it can take between 3 to 5 working days to be made unless otherwise specified. 

As soon as your order is shipped, you will receive a confirmation email including a tracking number so you can follow your parcel's journey.

For more informations about shipping, please visit our shipping page.

We currently offer free shipping on all UK orders. For international shipping, price starts at £14.

For more information about shipping costs, please visit our shipping page.

Unfortunately, we are unable to change or cancel your order once it has been placed.

As soon as your order is shipped, you will receive a confirmation email including a tracking number so you can follow your parcel's journey.

You can track your parcel on our delivery partner's website, Royal Mail Track your Item.

All of our orders are shipped in a gift box or jewellery pouch ready for gift giving.

We are sorry for this inconvenience. Please, contact us as soon as possible at hello@pinah.co.uk, so we can resolve any issue.

We ask you to include your order number and information about the issue you had in the email.

We gladly accept returns. Contact us within 14 days of delivery and dispatch items back within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To proceed with a return, contact us at hello@pinah.co.uk. Please, include your order number and item you would like to return.

Yes. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Yes. Unfortunately, we cannot accept returns on custom or personalised orders; items on sale, gift cards, made to order, limited editions, one of a kind, Choose Your Price pieces, and, for hygienic reasons, earrings are also not accepted for returns.

We don't accept exchanges or cancellations. But please contact us if you have any problems with your order.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.