All jewellery is made by Joana, creator of Pinah. You can find out more about her here.

From start to finish, all 'experiments' are handmade by her through a fluid, intuitive and offbeat approach to making jewellery.

This way of working and experimenting became the signature of Pinah jewellery, with no two pieces ever being the same, making each and every creation truly unique.

It means that we will start crafting your jewellery after your order has been confirmed. Please refer to the lead time informed in the product description that is needed for this piece of jewellery to be made before shipping.

Working this way helps reduce waste and keep things local.

Any available now jewellery will be stated as so on the product page, and it will be shipped on the next working day after your order is confirmed.

Jesmonite is a non-toxic, water based resin. The final product is very lightweight and its texture resembles concrete.

It is a non-toxic modelling clay that is hardened in the oven at a low temperature. The final product has a smooth texture and it is lightweight.

We ship worldwide.

Currently, we use Royal Mail to deliver all our orders.

Orders are prepared from Monday to Friday, excluding bank holidays.

Next-day shipping: jewellery available for next-day shipping will be stated as so on the product page, and it will be shipped on the next working day for orders placed by 4pm from Monday to Friday.

Orders placed after 4pm and on weekends and bank holidays will be despatched within 2 working days.

Made to Order: We will start crafting your jewellery on the next working day after your order is confirmed; please refer to the lead time informed in the product description that is needed for this piece of jewellery to be made before shipping.

As soon as your order is shipped, you will receive a confirmation email including a tracking number so you can follow your parcel's journey.

Please note that orders containing pieces marked as "Made to Order" or in the "Pre-order" status will have the shipping time calculated based on the item with the longest lead time. The entire order will be shipped once all items are ready for despatch.

For more informations about shipping, please visit our shipping page.

We currently offer free shipping on all UK orders. For international shipping, price starts at £14.

For more information about shipping costs, please visit our shipping page.

Unfortunately, we are unable to change or cancel your order once it has been placed.

As soon as your order is shipped, you will receive a confirmation email including a tracking number so you can follow your parcel's journey.

You can track your parcel on our delivery partner's website, Royal Mail Track your Item.

All of our orders are shipped in a gift box or jewellery pouch ready for gift giving.

We are sorry for this inconvenience. Please, contact us as soon as possible at hello@pinah.co.uk, so we can resolve any issue.

We ask you to include your order number and information about the issue you had in the email.

If your order has been returned to us by the postal service due to an incorrect address or a re-delivery or collection wasn't arranged, we will contact you to re-send your order once it arrives back with us.

We will require the postage cost to send your order again and will email you the payment link. Prices from £20.

Please note we do not refund orders that are sent back to us, and we will do our best to get your order to you.

Yes. Contact us within 14 days of delivery and dispatch items back within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To proceed with a return, contact us at hello@pinah.co.uk. Please, include your order number and item you would like to return.

Yes. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Yes. Unfortunately, we cannot accept returns on custom or personalised orders, items on sale, gift cards, made-to-order, limited editions, one-of-a-kind, items bought in pre-order, Choose Your Price pieces, and, for hygienic reasons, earrings are also not accepted for returns.

We don't accept exchanges or cancellations. But please contact us if you have any problems with your order.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.